DentalJourneyIndia ("we", "us", "our") operates the website dentaljourneyindia.org and the Telegram bot @DentalJourneyIndia_bot. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
We respect your privacy and are committed to protecting your personal data in compliance with applicable data protection laws including the EU General Data Protection Regulation (GDPR), UK GDPR, California Consumer Privacy Act (CCPA/CPRA), Australian Privacy Act 1988, and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
Information You Provide
When you use our services, you may provide us with:
- Contact information: Name, email address, phone number, country of residence
- Health information: Dental treatment needs, medical history relevant to dental care (only when you voluntarily share this)
- Communication data: Messages sent through our contact form, chat widget, or Telegram bot
- Travel preferences: Preferred travel dates, accommodation preferences
Information Collected Automatically
- Usage data: Pages visited, time spent on pages, referring website
- Device data: Browser type, operating system, screen resolution
- IP address: Used for approximate geolocation (country/city level only)
- Cookies: See our Cookie Policy for details
2. How We Use Your Information
We use your information for the following purposes:
- To respond to your inquiries and provide dental treatment quotes
- To match you with appropriate partner clinics based on your treatment needs
- To communicate with you about your treatment plan and travel arrangements
- To send follow-up emails related to your inquiry (you can opt out at any time)
- To improve our website and services through aggregated analytics
- To comply with legal obligations
We do not sell your personal information to third parties. We do not use your data for automated decision-making or profiling.
3. Legal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on:
- Consent: When you submit a contact form or start a chat, you consent to us processing your data to respond to your inquiry
- Legitimate interest: To improve our services and send relevant follow-up communications
- Contract performance: When we coordinate treatment between you and a partner clinic
- Legal obligation: To comply with applicable laws
4. How We Share Your Information
We may share your information with:
- Partner dental clinics: Only the information necessary to prepare a treatment plan and quote — and only after you request a quote or express interest in a specific clinic
- Service providers: Email delivery services, hosting providers — bound by data processing agreements
- Legal authorities: When required by law or to protect our rights
We will never share your health information with any party without your explicit consent.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Specifically:
- Inquiry data: 24 months from your last interaction
- Treatment coordination data: 36 months after treatment completion
- Analytics data: Aggregated and anonymized, retained indefinitely
- Email communications: Until you unsubscribe
You can request deletion of your data at any time (see Your Rights below).
6. Your Rights
For All Users
Regardless of where you live, you have the right to: access your personal data, correct inaccurate data, request deletion of your data, opt out of marketing communications, and withdraw consent at any time.
EU/UK Residents (GDPR)
You additionally have the right to: data portability (receive your data in a machine-readable format), restrict processing, object to processing based on legitimate interest, lodge a complaint with your local data protection authority, and not be subject to automated decision-making.
California Residents (CCPA/CPRA)
You additionally have the right to: know what personal information we collect and why, request deletion of your personal information, opt out of the sale or sharing of your personal information (we do not sell your data), non-discrimination for exercising your privacy rights, and correct inaccurate personal information. To exercise your rights, contact us at hello@dentaljourneyindia.org or use the "Do Not Sell or Share My Personal Information" link in our footer.
Australian Residents
Under the Australian Privacy Act 1988, you have the right to: access your personal information, request correction of inaccurate information, make a complaint about our handling of your information. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Canadian Residents (PIPEDA)
You have the right to: access your personal information, challenge the accuracy and completeness of your data, withdraw consent (subject to legal or contractual restrictions), and file a complaint with the Privacy Commissioner of Canada.
7. Cookies
We use cookies and similar technologies on our website. Essential cookies are required for the site to function. Analytics and marketing cookies are only activated with your consent. You can manage your cookie preferences at any time using the cookie settings banner or by clicking .
For full details, see our Cookie Policy.
8. International Data Transfers
Your data may be processed in India, where our servers and partner clinics are located. When transferring data from the EEA/UK, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (HTTPS/TLS), secure server infrastructure, access controls limiting who can view your data, and regular security reviews.
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
10. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites (e.g., Telegram, partner clinic websites). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Significant changes will be communicated via email or a notice on our website.
13. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have a complaint, contact us at:
DentalJourneyIndia
Email: hello@dentaljourneyindia.org
Website: dentaljourneyindia.org
Telegram: @DentalJourneyIndia_bot
For GDPR-related inquiries, our data protection contact can be reached at the email address above.